How can we help?
Search for answers below, or reach out to our team directly.
Browse by Topic
Pick a subject and go right there
All you need to know about receiving orders
📦Shipping
How long does shipping take?
Typically, domestic U.S. packages depart from our warehouse after 1-2 business days and arrive 4-7 business days later. Once shipped, you will get an email with a link to follow your parcel. Deliveries bound for Hawaii, Alaska, or APO addresses may need several additional days.
How much does shipping cost?
Spend $79 or more and shipping costs nothing. Smaller orders pay a flat rate, which checkout works out according to your location.
How do I track my order?
We send a tracking link by email the moment your order is on its way. Alternatively, use this page to track your order by entering your email and order number.
Lost or damaged package?
Tracking shows delivered yet no box? Wait 1-2 business days, as carriers occasionally mark parcels delivered ahead of time. Should it remain missing, contact our team and we will help find it or ship you a replacement.
Test Lookscene+ with zero risk
↩️Returns & Refunds
What is your return policy?
Our money-back promise covers every Lookscene product. Not happy with your first order? Message our team inside 30 days after delivery for a full refund. The entire refund policy is available here.
How do I request a refund?
Share your name and order number with our team. Expect an answer with instructions within 1 business day. Find every detail in the refund policy.
When will my refund arrive?
Once your refund request is received and approved, funds go back to the payment method you originally used within 5-7 business days.
You stay in charge
🔄Subscriptions
What is the Lookscene subscription plan?
Sign up, choose a delivery rhythm, and your preferred Lookscene items arrive on their own. Every shipment comes at a discount, and you may pause, swap, or cancel whenever you wish using your subscription portal.
Is it possible to cancel my plan whenever I want?
Yes, the choice is always yours. Visit your subscription portal and press cancel. There is no need to call anyone or jump through steps.
How can I adjust the delivery frequency?
Head to your subscription portal where you can set a new shipping interval, skip one delivery, or modify what is included in your plan.
Where do I edit billing details or my delivery address?
Go into your subscription portal and choose "Edit" beside the billing or shipping section. Any update takes effect starting with your upcoming scheduled order.
Am I able to exchange items in my plan?
Of course. Log into your subscription portal, where any Lookscene item can be added or exchanged for another at any moment.
What if cancelling doesn't work for me?
Pausing, swapping, or cancelling is possible at all times in your subscription portal. Prefer help? Message our team and we will handle the cancellation on your behalf. Our address is contact@looksceneshop.com.
Take care of your Lookscene account
👤Account & Support
How can I register or recover a forgotten password?
Select "Account" in the upper right corner on any page. That screen lets you register, or pick the "Forgot Password" option to set a new one. A secure reset link will arrive in your email.
What is the way to reach customer support?
Our team can be contacted here:
📧 Email: contact@looksceneshop.com
Every message gets a reply inside one business day.